Support
Hosted tickets and billing help for Insight IT products. ChorusControl deep-links here from Admin — license validation stays offline in your VPC.
ChorusControl licenses
Copy or download your Ed25519 offline JWT from the customer portal, then paste into ChorusControl Admin → License (or set CHORUSCONTROL_LICENSE_KEY). Renewals re-issue a new key with updated exp / seats.
Renewal & grace
- Renew before expiry from the portal or Stripe billing link.
- After expiry, Side 2 keeps a 14-day read-only grace (mutations blocked).
- Air-gap sites: request a short-lived re-issue before grace ends.
Billing
Starter and Enterprise map 1:1 to Stripe plans. Sovereign is sales-issued. Manage cards and invoices from your dashboard billing portal.
Other products
PrismLib, PrismCortex, ChorusGraph, PrismShine, and AI Web Agents use the same ticket inbox. Product docs start at Chorus Fabric.
Default Side 2 support URL: https://www.insightits.com/support (INSIGHTITS_SUPPORT_URL).