# Online Shop

One canonical identity. Human page: https://www.insightits.com/products/onlineshop.html

| Field | Value |
|-------|-------|
| Slug | `onlineshop` |
| Status | published |
| Family | vertical |
| Infra category | — |
| Record type | product |
| Parent | — |
| JSON | https://www.insightits.com/catalog/onlineshop.json |
| Markdown | https://www.insightits.com/catalog/onlineshop.md |
| GitHub | — |
| PyPI | — |
| Install | — |
| Version | — |

## What it is

AI shopping assistant: product discovery, sizes, order status, returns, and recommendations—like a sales associate on every page.

## Problem

Shoppers abandon carts when product and sizing questions go unanswered. Support tickets repeat sizing, shipping, and return policy — while buyers leave for competitors.

## Alternatives

- **Generic after-hours chatbot** — Vertical agents are scoped to the business knowledge base, pricing rules, and optional DB/payment hooks — not a general chatbot. No published named-vendor bake-off for these industry agents.

## Features

- **Product Discovery** — Helps shoppers find items by style, size, and occasion.
- **Order Support** — Tracks orders, shipping, returns, and exchange policies.
- **Personalized Picks** — Suggests products based on preferences and browsing.

## Architecture

LangGraph-style orchestration, RAG knowledge base scoped to the business, MCP tool integrations. Typical go-live 3–7 days on the customer site. 2-year maintenance included on AI Web product deployments.

## Use cases

- 24/7 FAQs, intake, and routing on the customer website
- After-hours coverage when staff cannot answer the phone

## Benchmarks

No published vendor benchmark for this product. Do not invent metrics.

### Disclosures

- No published vendor benchmark for this product. Do not invent metrics.



## GitHub

_No public GitHub repository for this identity._

## PyPI

_No PyPI package for this identity._

## Documentation

_Landing page is the documentation entry._

## Is not

- A generic after-hours chatbot trained on the open web
- An Insight ITS open-source library (those are the Prism / Chorus products)