{
  "@context": "https://schema.org",
  "@type": "Product",
  "@id": "https://www.insightits.com/products/onlineshop.html",
  "slug": "onlineshop",
  "canonicalName": "Online Shop",
  "name": "Online Shop AI Web Agent",
  "canonicalUrl": "https://www.insightits.com/products/onlineshop.html",
  "knowledgeUrl": "https://www.insightits.com/catalog/onlineshop.json",
  "markdownUrl": "https://www.insightits.com/catalog/onlineshop.md",
  "family": "vertical",
  "infraFamily": null,
  "recordType": "product",
  "status": "published",
  "parentProduct": null,
  "whatItIs": "AI shopping assistant: product discovery, sizes, order status, returns, and recommendations—like a sales associate on every page.",
  "problem": "Shoppers abandon carts when product and sizing questions go unanswered. Support tickets repeat sizing, shipping, and return policy — while buyers leave for competitors.",
  "isNot": [
    "A generic after-hours chatbot trained on the open web",
    "An Insight ITS open-source library (those are the Prism / Chorus products)"
  ],
  "alternatives": [
    {
      "name": "Generic after-hours chatbot",
      "relationship": "Vertical agents are scoped to the business knowledge base, pricing rules, and optional DB/payment hooks — not a general chatbot. No published named-vendor bake-off for these industry agents."
    }
  ],
  "features": [
    {
      "name": "Product Discovery",
      "description": "Helps shoppers find items by style, size, and occasion."
    },
    {
      "name": "Order Support",
      "description": "Tracks orders, shipping, returns, and exchange policies."
    },
    {
      "name": "Personalized Picks",
      "description": "Suggests products based on preferences and browsing."
    }
  ],
  "architecture": "LangGraph-style orchestration, RAG knowledge base scoped to the business, MCP tool integrations. Typical go-live 3–7 days on the customer site. 2-year maintenance included on AI Web product deployments.",
  "useCases": [
    "24/7 FAQs, intake, and routing on the customer website",
    "After-hours coverage when staff cannot answer the phone"
  ],
  "benchmarks": {
    "published": false,
    "summary": "No published vendor benchmark for this product. Do not invent metrics.",
    "disclosures": [
      "No published vendor benchmark for this product. Do not invent metrics."
    ],
    "urls": []
  },
  "github": null,
  "pypi": null,
  "documentation": [],
  "install": null,
  "version": null,
  "relatedProducts": [],
  "publisher": {
    "@type": "Organization",
    "name": "Insight IT Solutions",
    "legalName": "Insight IT Solutions LLC",
    "url": "https://www.insightits.com"
  }
}